Reviews

I would like to say a huge and heartfelt thank you to Emma for the care, kindness and compassion shown to my nan and our family during such a difficult time.

From the very beginning, Emma was warm, supportive and incredibly professional. She guided us through every step with patience, understanding and genuine empathy, making a heartbreaking situation so much easier to navigate.

Knowing that my nan was treated with such dignity, respect and care brought us great comfort. Nothing was ever too much trouble, and Emma’s kindness and attention to detail meant so much to us.

We are truly grateful for everything Emma did and for the support she gave our family. Thank you for helping us give our nan the beautiful farewell she deserved. We will never forget your kindness.

Emma was extremely helpful - we can't fault anything as it was so well organised for us. Live streaming at Drakes would have been nice but we managed with our own phone.

My dad died suddenly 6 weeks ago now, it has been that most hardest time I’ve ever had to face in my life! I had no idea where to start with any of it. I was also apprehensive of who to entrust with all the arrangements that had to be made. I searched up Torbay & District Funeral service and was throughly impressed with such outstanding reviews, so I booked an appointment to find out more about their services. I met with a lovely, amazing lady called Emma Bastow and immediately felt instantly welcomed with such warmth and grace! She made me feel seen and heard and guided me through every step of the way with such compassion and kindness. Emma went above and beyond to ensure everything ran smoothly and my dad was laid to rest with the dignity he deserved. I met with other colleagues along the way who also instantly made me feel like family. I can’t recommend them enough, your loved one will surely be in safe hands! Thank you so much for everything you have done for me and my family.

Thank you for the very respectful, efficient and warm service that you gave to us - my mum and 1,regarding both the funeral of her husband and my dad; and how you looked after his body. Viewing him as we did in your chapel of rest allowed us to have a peaceful image of him at the end, was very important and managed by yourselves very well.

At every stage we felt held, while making decisions about what we wanted to happen; you were patient with us when we needed more time. The service we had to say good bye to my dad was beautiful.

The event ran very smoothly so all we needed to concentrate on was Dad. At such a time it is really important to have a caring skilled funeral service like yours so that what is a traumatic time isn't made more painful because of arrangements going awry. I have gained a great deal of respect for your profession and your particular service.

Jane Fiona Stocker

We have dealt directly with the Torbay and District Funeral service on two occasions. They were just so caring and easy to deal with. The first was just over 2 years ago and in the last few months, our second. The main point with any funeral service is that at a time when all the family want to do is mourn, that unfortunately someone need to organise the funeral and having a company that you know you can trust with your loved one is just so very important and takes some weight off your shoulders. The costings were also very clear and easy to follow through with nothing hidden or last minute extras that you hear off with some services. Emma was also very easy to deal with and communications prompt and clear, which is equally so important. All the staff were very professional and offered IOHO a very good service at a very reasonable costing. I hope that it is many year before we need to use their services again, but when that time comes, we will again be in trusting in The Torbay and District Funeral Service.

Reverent, sympathetic and altogether a wonderful group. The funeral was calm and celebratory, focussing on the happiness and joys of mum Monica's life, exactly as we and mum wanted it to be. It gave us all a sense of peaceful closure on a very sad occasion,